This facility assumes significance given the low literacy levels in the state helping the citizen bypass the need of drafting questions, filling oput the form and submitting it to the department.
Once implemented, anybody seeking information under the RTI Act in Bihar can call on a specific phone number which will be a routed to a call centre from anywhere in the country and orally ask for the information she wants. The call will be answered by an executive trained in the use of RTI, who will draft and type the questions and send it to the department and public information officer (PIO) concerned.
The information, once ready, will be sent by the PIO directly to the caller. In addition, it can also be delivered to the caller via phone.
(Source-Indian Express,23/12/06)
