The Government of India has launched the National e-Governance Plan (NeGP) for delivering e-Government services at the doorsteps of the rural citizens of India. The NeGP aims to empower the rural India through the power of Information Communication Technology (ICT). In principle, the front-end interface of the NeGP with the rural citizens is the Common Service Centres (CSCs) through which the government services as well as other value-added services would be delivered to the rural citizens. The notable services include: building education and health care for rural citizens, especially for children and elderly people; creating and maintenance of transport and communication infrastructure; ensuring safety of the rural people; preparing a productive rural work force; and providing economic viability etc.

Not only the step will make the government more simple, transparent and efficient, but also become accountable to the people, as the electronic services are not prone to human corruption compared to the existing system. Readymade information on 24/7 environment on vital services will be made available to the villagers, who often find themselves at disadvantageous position. Indeed digital divide has put the poor and marginalised at great risk of being denied the opportunities and accesses to the services that they must avail, like any other citizen in the city.