Investors across the country are using the law to fight the system. Here's how and why some of them did what they did, and how you too can  protect.

The good news is that for some years now, investors have begum fighting back. And that has led to most regulators and financial bodies putting some sort of consumer redressal mechanism in place. But the bad news is that even if some investors are aware of the existence of these mechanisms, most of them don't realise that they can get help for even the least of their problems. And that's where we come in. For the past one year, we've been telling you how you can make the most of your money. Now, we tell you what you can do if something goes wrong. There's also the small matter of your duties as a consumers, which we touch upon.

Your Rights

• Cover notes and receipts of payments
  
• A 15-day "free look" period
  
• Claim to be settled within two weeks of all relevant document submission.
  
• Get a surveyor to assess the loss within 72 hours in case of fire or accident policies.
  
• Receive the most important terms and conditions with every statement
  
• A clear billing cycle with specified charges associated with payments
  
• Protection against unsolicited cards and calls
  
• Limited liability in case of loss of card
  
• Not charged for wrong billing unless proven  otherwise.